Privacy Policy

This Privacy Policy explains how Robin Roo Casino handles personal information when you visit the website, create or use an account, contact support, make transactions or otherwise use the available services. We aim to collect and use information fairly, transparently and only for legitimate business, operational, security or legal purposes. By using the website, you acknowledge that your information may be handled as described on this page.

Robin Roo Casino operates under a Curaçao eGaming licence. Games are RNG-certified by Technical Systems Testing (TST) and the site uses 128-bit SSL encryption across all transactions and account data.

Information we may collect

The information handled by an online casino can vary depending on how you use the website and which services you access. Robin Roo Casino may collect information that you provide directly, information generated through your use of the website, and information received from service providers where this is necessary for account administration, verification, payment processing, security or legal compliance.

Account and contact information

When you register or update an account, we may handle details such as your name, date of birth, residential or contact information, username, account login details and communications with support. We may also record preferences and information connected with responsible gambling tools, account settings or other choices you make while using the service.

Identity and verification information

To confirm identity, age, eligibility and account ownership, we may request verification information and documents. These may include identity documents, proof of address, photographs or other information needed to complete checks. Verification information can also be used for anti-fraud, anti-money laundering, security and safer gambling purposes.

Payments and transactions

We may keep records of deposits, withdrawals, wagers, winnings, bonuses or other account transactions. Payment details may be processed by payment providers or other specialist partners. Where possible, payment information may be handled through those providers rather than stored directly by the website. Transaction records help us operate the account, investigate disputes, prevent misuse and meet applicable obligations.

Technical, device and usage information

When you access the website, technical information may be recorded. This can include your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times, referral information and information about how you interact with the website. We may also record security events, failed login attempts and other activity needed to protect accounts and systems.

Information from other sources

Where appropriate, we may receive information from payment services, identity verification providers, fraud prevention services, analytics providers, marketing platforms or other business partners. We use information from these sources only where there is a lawful and relevant reason to do so, such as completing a verification check, processing a transaction or protecting the website.

How we use personal information

Personal information is used to provide and manage the services you request. We seek to limit collection and use to purposes that are connected with operating Robin Roo Casino, supporting players, protecting the platform and meeting our responsibilities.

Create, maintain and administer your player account.
Confirm your identity, age, account ownership and eligibility to use the services.
Process deposits, withdrawals, transactions and account-related requests.
Provide customer support, respond to enquiries and resolve complaints or disputes.
Monitor activity for fraud, scams, account takeover, money laundering, collusion and other misuse.
Maintain the security, availability and performance of the website, systems and payment processes.
Apply responsible gambling measures and help identify activity that may require attention.
Send service messages, account notices, security alerts and other essential communications.
Send marketing or promotional communications where permitted and where you have provided consent or another lawful basis applies.
Understand website usage, improve features and test the quality and reliability of the services.
Meet legal, regulatory, tax, financial, reporting and record-keeping obligations.
Establish, exercise or defend legal rights, and respond to valid requests from authorised bodies.

We may use automated tools to help identify unusual activity, security risks, fraud indicators or account problems. These tools may support human review and are not intended to remove your ability to contact us about a decision or concern. We do not use personal information for unrelated purposes unless we have a lawful reason to do so or explain the purpose at the time of collection.

Marketing choices

If you agree to receive marketing, we may use your contact details and account preferences to send information about services, features or offers. You can withdraw consent to marketing at any time by using an available unsubscribe option or by contacting us. Stopping marketing messages will not usually affect essential service, security or account communications.

Cookies, sharing and information security

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, keep you signed in, support essential functions, understand website performance and help identify suspicious activity. Some cookies may be provided by service partners that assist with analytics, security, payments or communications. Essential cookies may be needed for parts of the website to work correctly.

You can manage or restrict cookies through your browser settings. Depending on your choices, clearing or blocking cookies may affect sign-in, preferences, security features or other website functions. Browser settings generally allow you to view, delete or block cookies, although the exact steps differ between browsers and devices.

When information may be shared

We may share relevant information with trusted providers that help us operate the website. These providers may support hosting, technology, identity checks, payment processing, fraud prevention, customer support, analytics, communications or security. They are expected to handle information only for appropriate purposes and according to applicable contractual or legal requirements.

Information may also be shared where necessary to protect players, prevent unlawful activity, enforce terms, investigate a security incident, respond to a valid legal request or comply with an applicable obligation. If a business service or related operation changes, information may be transferred as part of that change, subject to appropriate protections.

Security

We use reasonable technical, organisational and administrative measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, monitoring, encryption or secure transmission where appropriate. No online service can guarantee absolute security, so players should use a unique password, keep login details confidential and contact support promptly if they suspect unauthorised activity.

Storage and retention

Personal information may be stored by us or by service providers in Australia or another country, depending on the systems used to provide the services. We take reasonable steps to ensure appropriate handling when information is transferred or accessed across borders. We retain information for as long as it is needed for the purposes described in this policy, to manage disputes, protect the website and meet business or legal requirements. Some records must be kept for a period required by law even after an account is closed.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information where it is no longer needed or where deletion is otherwise available, and withdrawing consent to marketing.

Making a data request

To exercise your data rights, ask a privacy question or raise a concern about how your information is handled, email support@robinroocasino.wtf. Please describe your request clearly and include enough information for us to identify the relevant account or records. We may need to verify your identity before providing information or making changes, especially where a request could expose another person’s information or affect account security.

Access: ask for a copy or summary of personal information held about you, subject to applicable exceptions.
Correction: ask us to update information that is inaccurate, out of date or incomplete.
Deletion: ask us to erase information where there is no continuing reason or legal requirement to retain it.
Marketing consent: withdraw consent to promotional communications at any time.
Questions or complaints: contact us if you believe your information has been handled incorrectly or if you need an explanation of a privacy practice.

A request may be limited or refused where we are required or permitted to keep information, where deletion would interfere with security or fraud prevention, where records are needed for a dispute, or where fulfilling the request would adversely affect another person’s rights. If we cannot complete a request, we will aim to explain the relevant reason. We may retain a record of your request and our response for accountability and compliance purposes.

Policy updates

This Privacy Policy may be updated when our services, technology, business practices or legal obligations change. The latest version will be made available on the website. We encourage players to review this page from time to time. Where an update is significant, we may provide an additional notice or account message where appropriate. Continued use of the website after an update may indicate that you have read the revised policy.